Ordering and Payment
1. How do I place an order?
To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping and payment information. You will receive a confirmation email once your order is placed.
2. What payment methods do you accept?
We accept the following payment methods:
- American Express
- Discover
- JCB
- MasterCard
- Visa
- PayPal
Shipping
3. How long will it take to receive my order?
We offer 1 to 2 business days express delivery. Orders are processed within 1 business day. Delivery times may vary based on your location and the selected shipping method.
4. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Delivery times for international orders vary due to customs and other factors beyond our control. Import duties, taxes, and fees may apply and are the responsibility of the customer.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your Dexio account to view your order status and tracking information.
6. Do you ship to PO boxes or military bases?
Currently, we do not ship to PO boxes or military bases.
Returns and Exchanges
7. What is your return policy?
Our return policy lasts 180 days. If 180 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
8. How do I return an item?
To return an item, please send it to: 35 Valentine St, Yagoona NSW 2199, Australia
Please note that the customer is responsible for all return shipping costs. Include your receipt or proof of purchase with the return.
9. How long does it take to process a return?
Once we receive your returned item, it will take approximately 3-4 business days for the refund to be processed and credited back to your bank account.
10. Are there items that cannot be returned?
Yes, certain items cannot be returned. These include perishable goods and hygiene items such as food, flowers, or grocery goods.
11. Can I exchange an item?
Yes, we offer exchanges. If you need to exchange an item, please contact us at [email protected] and send your item to: 35 Valentine St, Yagoona NSW 2199, Australia
General Questions
12. How can I contact customer service?
You can contact our customer service team at [email protected]. We are here to help with any questions or concerns you may have.
13. What should I do if I have issues with my payment?
If you encounter any issues with your payment, first check to ensure all entered information is correct. If the problem persists, contact your card-issuing bank. For further assistance, you can reach out to us at [email protected].
14. Why is there a $1 charge on my credit card statement?
When you update payment or shipping information on your account, you may see a pending transaction of $1 on your credit card statement. This is a temporary authorization hold to verify your payment method that will be reversed automatically, typically within 5-7 business days.
15. How do I delete a payment method from my account?
If you need to delete a payment method, navigate to the Payment screen on the checkout page for an item and swipe left on the payment method you wish to delete, then select the “delete” button. If you need further assistance, please contact us.
16. How do I know if the items are authentic?
We work hard to ensure all items sold on Dexio are 100% authentic and offer an Assurance of Authenticity. If we determine that an item you purchased is inauthentic or not as described, we will notify you and offer a full refund at no additional cost.
Additional Questions
If you have any other questions not covered here, feel free to reach out to us at [email protected]. We are here to help and ensure you have a great shopping experience with Dexio.